Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Why isn't my BBC Gardeners' World subscriber number working?
Is there parking?
Are pets allowed?
Can I show my E-Tickets on my phone?
Is there a BBC Gardeners' World magazine subscriber discount for tickets?
Can I change the date of my booking?
Do Beaulieu gift aid annual Pass holders receive a discount?
Will there be transportation from the car park to the entrance?
Is there a cloakroom?
Can I hire a wheelchair?
Can I book a carer ticket?
What are the opening times?
How do I track my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
I have an offer code but I don't know where to input it
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Why isn't my BBC Gardeners' World subscriber number working?
Is there parking?
Are pets allowed?
Can I show my E-Tickets on my phone?
Is there a BBC Gardeners' World magazine subscriber discount for tickets?
Can I change the date of my booking?
Do Beaulieu gift aid annual Pass holders receive a discount?
Will there be transportation from the car park to the entrance?
Is there a cloakroom?
Can I hire a wheelchair?
Can I book a carer ticket?
What are the opening times?
How do I track my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?