Welcome to the Support Centre
POPULAR QUESTIONS
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
I am due a refund but I have new card details.
Where do I book complimentary tickets for the Trails?
I am running late
Is there parking?
I have an offer code but I don't know where to input it
Why can’t I proceed to payment without selecting Refund Protection?
Can I use a different car for my Christmas Trails parking pass?
Do you have a waiting list for the Christmas trails?
Can I bring my drone to the Christmas Trail?
Where is Christmas at Bedgebury and how do I get there?
The date I want shows availability, why can't I book it?
How long is the trail at Christmas at Bedgebury?
I have sent an email, how long does it take to get a reply?
Can I have a catering stand at the Trails?
What are TicketPlan's Terms and Conditions?
Is there a group rate available?
Can I change the date of my booking?
Can I bring my dog?
Do you sell gift vouchers for the Trails?
Forgotten booking reference number?
What if the event is cancelled, how do I get a refund?
I purchased TicketPlan, can I have a refund?
What are the prices for Christmas at Bedgebury?
Is the event accessible?
Can I hire a wheelchair?
Can I pay with cash or card at the trail?
I have purchased the incorrect tickets, can I have a refund?
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets.
I am due a refund but I have new card details.
Where do I book complimentary tickets for the Trails?
I am running late
Is there parking?
I have an offer code but I don't know where to input it
Why can’t I proceed to payment without selecting Refund Protection?
Can I use a different car for my Christmas Trails parking pass?
Do you have a waiting list for the Christmas trails?
Can I bring my drone to the Christmas Trail?
Where is Christmas at Bedgebury and how do I get there?
The date I want shows availability, why can't I book it?
How long is the trail at Christmas at Bedgebury?
I have sent an email, how long does it take to get a reply?
Can I have a catering stand at the Trails?
What are TicketPlan's Terms and Conditions?
Is there a group rate available?
Can I change the date of my booking?
Can I bring my dog?
Do you sell gift vouchers for the Trails?
Forgotten booking reference number?
What if the event is cancelled, how do I get a refund?
I purchased TicketPlan, can I have a refund?
What are the prices for Christmas at Bedgebury?
Is the event accessible?
Can I hire a wheelchair?
Can I pay with cash or card at the trail?
I have purchased the incorrect tickets, can I have a refund?