Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
TicketPlan Application Form.
I am trying to book tickets but it only lets me book one ticket.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I am trying to book tickets but I keep getting an error message.
My transaction is still showing as pending, can you confirm the order has gone through?
Only one name is displayed on the tickets.
I have an offer code but I don't know where to input it
I have received an email from PayPal but haven't received a confirmation email from you.
How long does my refund take to clear?
My card has been declined, what should I do?
Where is Christmas at Bedgebury and how do I get there?
Can I bring my dog?
Do I need to buy a car parking ticket to park at Christmas at Bedgebury?
How do I book a carer's ticket for Christmas at Bedgebury?
Can I change the date of my booking?
How long is the trail at Christmas at Bedgebury?
Why can’t I proceed to payment without selecting Refund Protection?
Can I have a refund?
Can I purchase food and drink at Christmas at Bedgebury?
Can I bring my drone to the Christmas Trail?
Can I have a catering stand at the Trails?
What are the trail times for Christmas at Bedgebury?
Can we see Father Christmas at Christmas at Bedgebury?
Can I add extra tickets to my order?
Can I use a different car for my Christmas Trails parking pass?
I am trying to book tickets but it says 'Tickets not available'.
Is there a ‘quieter access’ session for Christmas at Bedgebury?
I have sent a message via the contact form, how will I receive my reply?
TicketPlan Application Form.
I am trying to book tickets but it only lets me book one ticket.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I am trying to book tickets but I keep getting an error message.
My transaction is still showing as pending, can you confirm the order has gone through?
Only one name is displayed on the tickets.
I have an offer code but I don't know where to input it
I have received an email from PayPal but haven't received a confirmation email from you.
How long does my refund take to clear?
My card has been declined, what should I do?
Where is Christmas at Bedgebury and how do I get there?
Can I bring my dog?
Do I need to buy a car parking ticket to park at Christmas at Bedgebury?
How do I book a carer's ticket for Christmas at Bedgebury?
Can I change the date of my booking?
How long is the trail at Christmas at Bedgebury?
Why can’t I proceed to payment without selecting Refund Protection?
Can I have a refund?
Can I purchase food and drink at Christmas at Bedgebury?
Can I bring my drone to the Christmas Trail?
Can I have a catering stand at the Trails?
What are the trail times for Christmas at Bedgebury?
Can we see Father Christmas at Christmas at Bedgebury?
Can I add extra tickets to my order?
Can I use a different car for my Christmas Trails parking pass?
I am trying to book tickets but it says 'Tickets not available'.
Is there a ‘quieter access’ session for Christmas at Bedgebury?
I have sent a message via the contact form, how will I receive my reply?