Welcome to the Support Centre
POPULAR QUESTIONS
Can I show my E-Tickets on my phone?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Only one name is displayed on the tickets.
I purchased TicketPlan, can I have a refund?
My card has been declined, what should I do?
What if the event is cancelled, how do I get a refund?
What are the prices for Christmas at Bedgebury?
How long is the trail at Christmas at Bedgebury?
Where can I buy Christmas at Bedgebury tickets?
Where is Christmas at Bedgebury and how do I get there?
Do you have a waiting list for the Christmas trails?
Can I bring my dog?
Can I book a carer ticket?
Can I have a refund?
Can I change the date of my booking?
The date I want shows availability, why can't I book it?
I am running late.
I want to contact customer service
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form.
Why can’t I proceed to payment without selecting Refund Protection?
What happens if it's bad weather?
Can I purchase food and drink at Christmas at Bedgebury?
Can I have a catering stand at the Trails?
Forgotten booking reference number?
Is there a ‘quieter access’ session for Christmas at Bedgebury?
What is the address for Christmas at Bedgebury?
Can we see Father Christmas at Christmas at Bedgebury?
I am trying to book tickets but I keep getting an error message.
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Only one name is displayed on the tickets.
I purchased TicketPlan, can I have a refund?
My card has been declined, what should I do?
What if the event is cancelled, how do I get a refund?
What are the prices for Christmas at Bedgebury?
How long is the trail at Christmas at Bedgebury?
Where can I buy Christmas at Bedgebury tickets?
Where is Christmas at Bedgebury and how do I get there?
Do you have a waiting list for the Christmas trails?
Can I bring my dog?
Can I book a carer ticket?
Can I have a refund?
Can I change the date of my booking?
The date I want shows availability, why can't I book it?
I am running late.
I want to contact customer service
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form.
Why can’t I proceed to payment without selecting Refund Protection?
What happens if it's bad weather?
Can I purchase food and drink at Christmas at Bedgebury?
Can I have a catering stand at the Trails?
Forgotten booking reference number?
Is there a ‘quieter access’ session for Christmas at Bedgebury?
What is the address for Christmas at Bedgebury?
Can we see Father Christmas at Christmas at Bedgebury?