I purchased TicketPlan, can I have a refund?
TicketPlan Application Form.
I am trying to book tickets but it only lets me book one ticket.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I am trying to book tickets but I keep getting an error message.
My transaction is still showing as pending, can you confirm the order has gone through?
Only one name is displayed on the tickets.
I have an offer code but I don't know where to input it
I have received an email from PayPal but haven't received a confirmation email from you.
How long does my refund take to clear?
My card has been declined, what should I do?
Why can’t I proceed to payment without selecting Refund Protection?
Can I have a refund?
Can I have a catering stand at the Trails?
Can I use a different car for my Christmas Trails parking pass?
I am trying to book tickets but it says 'Tickets not available'.
Do I need to buy a parking ticket to park at Christmas at Gibside?
I have sent a message via the contact form, how will I receive my reply?
Do you sell gift vouchers for the Trails?
I am due a refund but I have new card details.
Do you have a waiting list for the Christmas trails?
How long is the trail at Christmas at Gibside?
I have sent an email, how long does it take to get a reply?
Where is Christmas at Gibside and how do I get there?
Can I bring my dog?
Can I change the date of my booking?
Sustainability and Ecology
Can I purchase food and drink at Christmas at Gibside?
Can I add extra tickets to my order?