Welcome to the Support Centre
POPULAR QUESTIONS
Can I have a refund?
How do I track my order?
Can I change the name on my order?
Can I add car parking to my booking?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a group rate available?
Can I upgrade my child ticket to an adult ticket?
How do I upgrade my tickets?
Can I change the date of my booking?
I have purchased the incorrect tickets, can I have a refund?
My tickets have arrived and they are incorrect
Can I change the time of my booking?
Can I amend my order?
Is the event accessible?
Can I buy tickets on the day?
Is there parking?
Can I book a carer ticket?
What if the event is cancelled, how do I get a refund?
Can I bring my dog?
Can I purchase food and drink on site at Christmas at Hatfield Park?
How much are tickets to Christmas at Hatfield Park?
Is there a 'quieter access' session at Christmas at Hatfield Park?
What are the last entry times for Christmas at Hatfield Park?
What are the dates of Christmas at Hatfield Park?
How do I track my order?
Can I change the name on my order?
Can I add car parking to my booking?
I want to confirm my order
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a group rate available?
Can I upgrade my child ticket to an adult ticket?
How do I upgrade my tickets?
Can I change the date of my booking?
I have purchased the incorrect tickets, can I have a refund?
My tickets have arrived and they are incorrect
Can I change the time of my booking?
Can I amend my order?
Is the event accessible?
Can I buy tickets on the day?
Is there parking?
Can I book a carer ticket?
What if the event is cancelled, how do I get a refund?
Can I bring my dog?
Can I purchase food and drink on site at Christmas at Hatfield Park?
How much are tickets to Christmas at Hatfield Park?
Is there a 'quieter access' session at Christmas at Hatfield Park?
What are the last entry times for Christmas at Hatfield Park?
What are the dates of Christmas at Hatfield Park?