Can I show my E-Tickets on my phone?
Only one name is displayed on the tickets.
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Why can’t I proceed to payment without selecting Refund Protection?
I purchased TicketPlan, can I have a refund?
The date I want shows availability, why can't I book it?
Can I bring my drone to the Christmas Trail?
What if the event is cancelled, how do I get a refund?
I am running late
I have sent an email, how long does it take to get a reply?
Can I have physical tickets sent to me instead of E-Tickets?
Is there a group rate?
Is the event accessible?
Can I buy tickets on the day?
TicketPlan Application Form.
What are TicketPlan's Terms and Conditions?
Do you sell gift vouchers for the Trails?
Where do I book volunteer complimentary tickets for the Trails?
Can I have a catering stand at the Trails?
Is there parking?
Can I book a carer ticket?
Can I purchase food and drink at Christmas at Hillsborough Castle and Gardens?
Forgotten booking reference number?
Can I have a refund?
My tickets have arrived and they are incorrect.
Can I change the time of my booking?
I have purchased the incorrect tickets, can I have a refund?
Can I amend my order?
Can I change the date of my booking?