Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
I have E-tickets, how do I separate them?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
My transaction is still showing as pending, can you confirm the order has gone through?
Do I need to bring proof of disability for the Trails?
I am trying to book tickets but I keep getting an error message.
Only one name is displayed on the tickets.
Can I show my E-Tickets on my phone?
How long does my refund take to clear?
I have sent an email, how long does it take to get a reply?
Can I have a catering stand at the Trails?
I have received an email from PayPal but haven't received a confirmation email from you.
Why can’t I proceed to payment without selecting Refund Protection?
Can I have a refund?
My card has been declined, what should I do?
I have an offer code but I don't know where to input it
I am trying to book tickets but it says 'Tickets not available'.
The date I want shows availability, why can't I book it?
Sustainability and Ecology
Do you sell gift vouchers for the Trails?
I am due a refund but I have new card details.
Where is Christmas at Kingston Lacy and how do I get there?
I have double booked.
I am running late.
Can I have physical tickets sent to me instead of E-Tickets?
What if the event is cancelled, how do I get a refund?
I am trying to book tickets but it only lets me book one ticket.
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
I have E-tickets, how do I separate them?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
My transaction is still showing as pending, can you confirm the order has gone through?
Do I need to bring proof of disability for the Trails?
I am trying to book tickets but I keep getting an error message.
Only one name is displayed on the tickets.
Can I show my E-Tickets on my phone?
How long does my refund take to clear?
I have sent an email, how long does it take to get a reply?
Can I have a catering stand at the Trails?
I have received an email from PayPal but haven't received a confirmation email from you.
Why can’t I proceed to payment without selecting Refund Protection?
Can I have a refund?
My card has been declined, what should I do?
I have an offer code but I don't know where to input it
I am trying to book tickets but it says 'Tickets not available'.
The date I want shows availability, why can't I book it?
Sustainability and Ecology
Do you sell gift vouchers for the Trails?
I am due a refund but I have new card details.
Where is Christmas at Kingston Lacy and how do I get there?
I have double booked.
I am running late.
Can I have physical tickets sent to me instead of E-Tickets?
What if the event is cancelled, how do I get a refund?