Welcome to the Support Centre
POPULAR QUESTIONS
The date I want shows availability, why can't I book it?
How long is the trail at Christmas Lights at Leeds Castle?
Can I purchase food and drink on site at Christmas Lights at Leeds Castle?
Where is Christmas Lights at Leeds Castle and how do I get there?
Is there parking?
Can I pay with cash or card at the trail?
Can I have a catering stand at the Trails?
Can I change the date of my booking?
Can I use a different car for my Christmas Trails parking pass?
Can I book a carer ticket?
What are the Christmas Lights at Leeds Castle trail times?
Can I add extra tickets to my order?
Can we see Father Christmas?
Can I bring my dog?
Can I bring my drone to the Christmas Trail?
I purchased TicketPlan, can I have a refund?
Should I arrive in advance of my ticketed time slot?
Only one name is displayed on the tickets
I have already placed an order, can I add refund protection?
Will there be rides at the light trail?
What are the prices of Christmas Lights at Leeds Castle?
What time does Christmas Lights at Leeds Castle finish?
Where do I book complimentary tickets for the Trails?
TicketPlan Application Form
Is there a 'quieter access' session at Christmas Lights at Leeds Castle?
What are TicketPlan's Terms and Conditions?
Do you have a waiting list for the Christmas trails?
Is the trail at Christmas Lights at Leeds Castle dark or covered?
Sustainability and Ecology
Do you have blue badge parking for visitors with disabilities?
How long is the trail at Christmas Lights at Leeds Castle?
Can I purchase food and drink on site at Christmas Lights at Leeds Castle?
Where is Christmas Lights at Leeds Castle and how do I get there?
Is there parking?
Can I pay with cash or card at the trail?
Can I have a catering stand at the Trails?
Can I change the date of my booking?
Can I use a different car for my Christmas Trails parking pass?
Can I book a carer ticket?
What are the Christmas Lights at Leeds Castle trail times?
Can I add extra tickets to my order?
Can we see Father Christmas?
Can I bring my dog?
Can I bring my drone to the Christmas Trail?
I purchased TicketPlan, can I have a refund?
Should I arrive in advance of my ticketed time slot?
Only one name is displayed on the tickets
I have already placed an order, can I add refund protection?
Will there be rides at the light trail?
What are the prices of Christmas Lights at Leeds Castle?
What time does Christmas Lights at Leeds Castle finish?
Where do I book complimentary tickets for the Trails?
TicketPlan Application Form
Is there a 'quieter access' session at Christmas Lights at Leeds Castle?
What are TicketPlan's Terms and Conditions?
Do you have a waiting list for the Christmas trails?
Is the trail at Christmas Lights at Leeds Castle dark or covered?
Sustainability and Ecology
Do you have blue badge parking for visitors with disabilities?