Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
As a Historic Royal Palaces member do I need to pay/book in advance?
I am due a refund but I have new card details.
Can I hire a wheelchair?
What's included in the VIP package?
When will I receive my E-Tickets?
How can I see an exhibitor list?
How do I upgrade my tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I upgrade my standard ticket to a VIP ticket?
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
Where are my tickets?
Forgotten booking reference number?
How do I get to the Artisan Festival?
Do you have special rates for children?
Is there a cash machine?
How much are tickets?
Where can I buy tickets for the Artisan Festival?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
As a Historic Royal Palaces member do I need to pay/book in advance?
I am due a refund but I have new card details.
Can I hire a wheelchair?
What's included in the VIP package?
When will I receive my E-Tickets?
How can I see an exhibitor list?
How do I upgrade my tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I upgrade my standard ticket to a VIP ticket?
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
Where are my tickets?
Forgotten booking reference number?
How do I get to the Artisan Festival?
Do you have special rates for children?
Is there a cash machine?
How much are tickets?
Where can I buy tickets for the Artisan Festival?