Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Is there parking?
How do I upgrade my tickets?
Are there VIP tickets for the Hampton Court Palace Food Festival?
How much are tickets?
What food and drink is available at Hampton Court Food Festival?
What music will there be at Hampton Court Food Festival?
What is there to do for families at Hampton Court Food Festival?
Can I bring food and drink to the Hampton Court Palace Food Festival?
Is there a cloakroom?
Who will be exhibiting at the Hampton Court Palace Food Festival?
Can I hire a wheelchair?
Is there a cash machine?
Can I book a carer ticket?
Do you have special rates for children?
What are the opening times?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Is there parking?
How do I upgrade my tickets?
Are there VIP tickets for the Hampton Court Palace Food Festival?
How much are tickets?
What food and drink is available at Hampton Court Food Festival?
What music will there be at Hampton Court Food Festival?
What is there to do for families at Hampton Court Food Festival?
Can I bring food and drink to the Hampton Court Palace Food Festival?
Is there a cloakroom?
Who will be exhibiting at the Hampton Court Palace Food Festival?
Can I hire a wheelchair?
Is there a cash machine?
Can I book a carer ticket?
Do you have special rates for children?
What are the opening times?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add a child ticket to my booking?
Can I add extra tickets to my order?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order