Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Is there parking?
I have already placed an order, can I add refund protection?
Do you offer discount to Blue Light Card Holders?
I am due a refund but I have new card details.
Is skate hire included?
I have not received my refund.
What if the ice is wet?
Can I buy tickets on the day?
How much are skating tickets?
Is there a group rate available?
Do you offer season tickets?
How old do you have to be to skate on the rink?
Can I pay in cash?
Can I book a carer ticket?
What are the Rink opening times?
How many children can we bring per adult?
Do you offer Ice Skating Lessons?
Where can I buy tickets for the rink?
Can I book a Child's Skate aid?
Is there disabled parking at the Ice Rink?
Can I use a selfie stick whilst skating?
Can I bring my bag on the ice?
Where can I store my luggage while I skate?
Is the event accessible?
How do I upgrade my tickets?
Do I have to pay for a ticket if I'm just watching?
Do I need to bring ID to the rink?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Is there parking?
I have already placed an order, can I add refund protection?
Do you offer discount to Blue Light Card Holders?
I am due a refund but I have new card details.
Is skate hire included?
I have not received my refund.
What if the ice is wet?
Can I buy tickets on the day?
How much are skating tickets?
Is there a group rate available?
Do you offer season tickets?
How old do you have to be to skate on the rink?
Can I pay in cash?
Can I book a carer ticket?
What are the Rink opening times?
How many children can we bring per adult?
Do you offer Ice Skating Lessons?
Where can I buy tickets for the rink?
Can I book a Child's Skate aid?
Is there disabled parking at the Ice Rink?
Can I use a selfie stick whilst skating?
Can I bring my bag on the ice?
Where can I store my luggage while I skate?
Is the event accessible?
How do I upgrade my tickets?
Do I have to pay for a ticket if I'm just watching?
Do I need to bring ID to the rink?