Welcome to the Support Centre
POPULAR QUESTIONS
Where is the entrance for the Houses of Parliament?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
Can I change the date of my booking?
I am due a refund but I have new card details.
When are the tours of the Houses of Parliament?
Can I leave luggage whilst on a tour at the Houses of Parliament?
Can I have a refund?
Can I take photos during the tours of the Houses of Parliament?
Can I book a carer ticket?
Can you resend my E-Tickets?
Can I change the name on my order?
Travelling by Rail and Underground
What should I not bring to the Houses of Parliament?
How do I book a tour of the Houses of Parliament?
Can I amend my order?
Can I add extra tickets to my order?
What if the event is cancelled, how do I get a refund?
Taking a Tour at the Houses of Parliament
I am running late
I want to contact customer service
Travelling by Coach
Are there any discounts on Houses of Parliament Tickets?
When should I arrive at the Houses of Parliament?
Are the tours of the Houses of Parliament family friendly?
Is there a cafe at the Houses of Parliament?
I have purchased the incorrect tickets, can I have a refund?
Is there a cloakroom?
Houses of Parliament Access Video
Are there toilets?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
Can I change the date of my booking?
I am due a refund but I have new card details.
When are the tours of the Houses of Parliament?
Can I leave luggage whilst on a tour at the Houses of Parliament?
Can I have a refund?
Can I take photos during the tours of the Houses of Parliament?
Can I book a carer ticket?
Can you resend my E-Tickets?
Can I change the name on my order?
Travelling by Rail and Underground
What should I not bring to the Houses of Parliament?
How do I book a tour of the Houses of Parliament?
Can I amend my order?
Can I add extra tickets to my order?
What if the event is cancelled, how do I get a refund?
Taking a Tour at the Houses of Parliament
I am running late
I want to contact customer service
Travelling by Coach
Are there any discounts on Houses of Parliament Tickets?
When should I arrive at the Houses of Parliament?
Are the tours of the Houses of Parliament family friendly?
Is there a cafe at the Houses of Parliament?
I have purchased the incorrect tickets, can I have a refund?
Is there a cloakroom?
Houses of Parliament Access Video
Are there toilets?