Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have a query regarding Fan to Fan
I have already placed an order, can I add refund protection?
I have an offer code but I don't know where to input it
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
What is the reserved enclosure at Kew the Music?
Can I visit the Kew Gardens with my Kew the Music tickets?
Can you resend my E-Tickets?
What time will the music start at Kew the Music?
What does General Admission mean?
I have more than one booking, can they be posted together?
What is the line up for Kew the music?
Is identification from a different country eligible?
Can you resend my confirmation email?
Can I bring a picnic to Kew the Music?
How to book access tickets for Kew the Music
Is there a group rate available?
Can I book a carer ticket?
Can I view a map of Kew the Music?
Is the event accessible?
Are there facilities for disabled customers at Kew the music?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have a query regarding Fan to Fan
I have already placed an order, can I add refund protection?
I have an offer code but I don't know where to input it
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets.
What are TicketPlan's Terms and Conditions?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I have not received my refund.
What is the reserved enclosure at Kew the Music?
Can I visit the Kew Gardens with my Kew the Music tickets?
Can you resend my E-Tickets?
What time will the music start at Kew the Music?
What does General Admission mean?
I have more than one booking, can they be posted together?
What is the line up for Kew the music?
Is identification from a different country eligible?
Can you resend my confirmation email?
Can I bring a picnic to Kew the Music?
How to book access tickets for Kew the Music
Is there a group rate available?
Can I book a carer ticket?
Can I view a map of Kew the Music?
Is the event accessible?
Are there facilities for disabled customers at Kew the music?