Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
I have a query regarding Fan to Fan
What are TicketPlan's Terms and Conditions?
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I bought tickets on Fan to Fan, when will I receive my tickets?
I am due a refund but I have new card details.
What time will the music start at Kew the Music?
I have more than one booking, can they be posted together?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
My tickets have been sent to my old address
My tickets have been misdelivered
My tickets are set for collection, what do I need to collect?
Can I have e-tickets instead of paper tickets?
My tickets have not arrived
When will my tickets be despatched?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
I have a query regarding Fan to Fan
What are TicketPlan's Terms and Conditions?
I sold my ticket on Fan to Fan, when do I get paid?
Only one name is displayed on the tickets
I have not received my refund.
I have sent a message via the contact form, how will I receive my reply?
I bought tickets on Fan to Fan, when will I receive my tickets?
I am due a refund but I have new card details.
What time will the music start at Kew the Music?
I have more than one booking, can they be posted together?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
My tickets have been sent to my old address
My tickets have been misdelivered
My tickets are set for collection, what do I need to collect?
Can I have e-tickets instead of paper tickets?
My tickets have not arrived
When will my tickets be despatched?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order