Welcome to the Support Centre
POPULAR QUESTIONS
How do I list tickets on Fan to Fan?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have a query regarding Fan to Fan
I sold my ticket on Fan to Fan, when do I get paid?
I have not received my refund.
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I bought tickets on Fan to Fan, when will I receive my tickets?
How much are tickets for Live at Leeds in the City?
Can I upgrade my standard ticket to a VIP ticket?
What's included with VIP tickets for Live at Leeds in the City?
Live at Leeds in the City - Access Information
Where is Live at Leeds in the City held?
What is Live at Leeds in the City?
Can I book a carer ticket?
Will I need a wristband to gain entry to the venues for Live at Leeds in the City?
I have lost my tickets
Forgotten booking reference number?
I have more than one booking, can they be posted together?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I have e-tickets instead of paper tickets?
Can I change the name on my order?
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I can no longer attend, can I pass the booking on to friends/family?
TicketPlan Application Form
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I have a query regarding Fan to Fan
I sold my ticket on Fan to Fan, when do I get paid?
I have not received my refund.
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
I am due a refund but I have new card details.
I bought tickets on Fan to Fan, when will I receive my tickets?
How much are tickets for Live at Leeds in the City?
Can I upgrade my standard ticket to a VIP ticket?
What's included with VIP tickets for Live at Leeds in the City?
Live at Leeds in the City - Access Information
Where is Live at Leeds in the City held?
What is Live at Leeds in the City?
Can I book a carer ticket?
Will I need a wristband to gain entry to the venues for Live at Leeds in the City?
I have lost my tickets
Forgotten booking reference number?
I have more than one booking, can they be posted together?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I have e-tickets instead of paper tickets?
Can I change the name on my order?