Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
How do I upgrade my tickets?
I have more than one booking, can they be posted together?
I have purchased multiple orders and only one set has arrived
How do I track my order?
My tickets have been sent to my old address
My tickets have been misdelivered
My tickets are set for collection, what do I need to collect?
Can I have e-tickets instead of paper tickets?
My tickets have not arrived
I am no longer able to attend due to personal circumstances.
When will my tickets be despatched?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I have left my tickets at home.
I want to contact customer service
Is there a cash machine?
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Can I show my E-Tickets on my phone?
I have an offer code but I don't know where to input it
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
How do I upgrade my tickets?
I have more than one booking, can they be posted together?
I have purchased multiple orders and only one set has arrived
How do I track my order?
My tickets have been sent to my old address
My tickets have been misdelivered
My tickets are set for collection, what do I need to collect?
Can I have e-tickets instead of paper tickets?
My tickets have not arrived
I am no longer able to attend due to personal circumstances.
When will my tickets be despatched?
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I want to confirm my order
I am running late
I have left my tickets at home.
I want to contact customer service
Is there a cash machine?
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?