Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Can I add a child ticket to my booking?
How do I upgrade my tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is the event accessible?
When is New Designers?
What are the talks at New Designers?
What is New Designers?
Will there be food and drink available at New Designers?
Is there a cloakroom?
How do I log into the New Designers portal?
How can I apply to exhibit at New Designers?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
Can I add a child ticket to my booking?
How do I upgrade my tickets?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is the event accessible?
When is New Designers?
What are the talks at New Designers?
What is New Designers?
Will there be food and drink available at New Designers?
Is there a cloakroom?
How do I log into the New Designers portal?
How can I apply to exhibit at New Designers?