Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
I have sent a message via the contact form, how will I receive my reply?
Can I add extra tickets to my order?
How do I track my order?
Can you resend my E-Tickets?
Can I upgrade my standard ticket to a VIP/Premium ticket?
Can I book a carer ticket?
When will I receive my E-Tickets?
Can I have a refund?
I want to contact customer service
Can I amend my order?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
What will the music line-up be at Pub in the Park?
Is there parking?
I am trying to book tickets but I keep getting an error message.
What are the set times for Main Stage / Demo Stage / Firepit?
Can I change the date of my booking?
I am no longer able to attend due to personal circumstances.
I have purchased the incorrect tickets, can I have a refund?
What if the event is cancelled, how do I get a refund?
I have left my tickets at home.
Can I show my E-Tickets on my phone?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have sent an email, how long does it take to get a reply?
Only one name is displayed on the tickets.
I have sent a message via the contact form, how will I receive my reply?
Can I add extra tickets to my order?
How do I track my order?
Can you resend my E-Tickets?
Can I upgrade my standard ticket to a VIP/Premium ticket?
Can I book a carer ticket?
When will I receive my E-Tickets?
Can I have a refund?
I want to contact customer service
Can I amend my order?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
What will the music line-up be at Pub in the Park?
Is there parking?
I am trying to book tickets but I keep getting an error message.
What are the set times for Main Stage / Demo Stage / Firepit?
Can I change the date of my booking?
I am no longer able to attend due to personal circumstances.
I have purchased the incorrect tickets, can I have a refund?
What if the event is cancelled, how do I get a refund?
I have left my tickets at home.