Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How do I list tickets on Fan to Fan?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I sold my ticket on Fan to Fan, when do I get paid?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have more than one booking, can they be posted together?
Is the event accessible?
When will my tickets be despatched?
Can I bring my campervan to Red Rooster?
Can I book a carer ticket?
Can I upgrade my child ticket to an adult ticket?
Can I amend my order?
How do I track my order?
Can you resend my confirmation email?
Can I bring alcohol to Red Rooster?
Forgotten booking reference number?
I have purchased multiple orders and only one set has arrived
I am no longer able to attend due to personal circumstances.
My tickets have been sent to my old address
My tickets have been misdelivered
My tickets are set for collection, what do I need to collect?
My tickets have not arrived
How do I list tickets on Fan to Fan?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my refund.
I have already placed an order, can I add refund protection?
Only one name is displayed on the tickets
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I sold my ticket on Fan to Fan, when do I get paid?
I bought tickets on Fan to Fan, when will I receive my tickets?
I have more than one booking, can they be posted together?
Is the event accessible?
When will my tickets be despatched?
Can I bring my campervan to Red Rooster?
Can I book a carer ticket?
Can I upgrade my child ticket to an adult ticket?
Can I amend my order?
How do I track my order?
Can you resend my confirmation email?
Can I bring alcohol to Red Rooster?
Forgotten booking reference number?
I have purchased multiple orders and only one set has arrived
I am no longer able to attend due to personal circumstances.
My tickets have been sent to my old address
My tickets have been misdelivered
My tickets are set for collection, what do I need to collect?
My tickets have not arrived