Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Is there parking?
Is there disabled parking available at ExCel London?
I have not received my refund.
How do I assign my personalised E-tickets?
Can I bring my dog?
I am a salon owner, how do I apply to be a VIP?
Are there toilets at ExCel London?
How do I get to Salon International?
Is the event accessible?
How can I resend my personalised ticket?
How does a guest claim their personalised E-Ticket?
What happens if my personalised tickets are not claimed?
Can I reclaim my personalised ticket(s)?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I hire a wheelchair?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can I show my E-Tickets on my phone?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
Is there parking?
Is there disabled parking available at ExCel London?
I have not received my refund.
How do I assign my personalised E-tickets?
Can I bring my dog?
I am a salon owner, how do I apply to be a VIP?
Are there toilets at ExCel London?
How do I get to Salon International?
Is the event accessible?
How can I resend my personalised ticket?
How does a guest claim their personalised E-Ticket?
What happens if my personalised tickets are not claimed?
Can I reclaim my personalised ticket(s)?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I hire a wheelchair?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?