Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a cash machine?
How much are tickets?
Is the event accessible?
Can I book a carer ticket?
Can I have a refund?
I have purchased the incorrect tickets, can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
My tickets have arrived and they are incorrect
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I am due a refund but I have new card details.
I have not received my refund.
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I add extra tickets to my order?
Can I change the name on my order?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
When will I receive my E-Tickets?
Where are my tickets?
Can you resend my confirmation email?
Forgotten booking reference number?
Is there a cash machine?
How much are tickets?
Is the event accessible?
Can I book a carer ticket?
Can I have a refund?
I have purchased the incorrect tickets, can I have a refund?
How do I update my contact number?
How do I change my address?
How do I change my email address?
My tickets have arrived and they are incorrect