Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Can I change the card details on my instalment plan?
I have missed an instalment, can I still pay for it?
I am due a refund but I have new card details.
How do I get to the Sundown Festival?
I have not received my refund.
I purchased my ticket via instalments, how do I stop further payments?
Can I book a carer ticket?
When are my payments due for my instalments?
Can I add extra tickets to my order?
Can I leave and come back in?
Will there be toilets and showers at the Sundown Festival?
Is there parking?
What is included with a premium camping ticket at Sundown Festival?
What's included in the VIP weekend package?
Is there an age restriction?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
Can I change the card details on my instalment plan?
I have missed an instalment, can I still pay for it?
I am due a refund but I have new card details.
How do I get to the Sundown Festival?
I have not received my refund.
I purchased my ticket via instalments, how do I stop further payments?
Can I book a carer ticket?
When are my payments due for my instalments?
Can I add extra tickets to my order?
Can I leave and come back in?
Will there be toilets and showers at the Sundown Festival?
Is there parking?
What is included with a premium camping ticket at Sundown Festival?
What's included in the VIP weekend package?
Is there an age restriction?
I have purchased multiple orders and only one set has arrived
How do I track my order?
I am no longer able to attend due to personal circumstances.
Can I change the name on my order?
What if the event is cancelled, how do I get a refund?
I have purchased the incorrect tickets, can I have a refund?
I want to confirm my order
I am running late
I want to contact customer service
Can you resend my E-Tickets?