Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
Can I change the date of my booking?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
When will the flowers be at their best at Superbloom?
What are the different Superbloom ticket types?
Can I go into the moat with the flowers?
I have E-tickets, how do I separate them?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
How does the Superbloom + Tower of London ticket work?
Can you resend my E-Tickets?
I am a HRP member, do I get a discount for Superbloom?
My transaction is still showing as pending, can you confirm the order has gone through?
Can I visit the Tower of London at the same time as Superbloom?
I am trying to book tickets but I keep getting an error message.
Expand to view all FAQs
Only one name is displayed on the tickets.
I am trying to book tickets but it says 'Tickets not available'.
Can I change the time of my booking?
I am disabled, can I bring a carer to Superbloom?
Can I amend my order?
How much are tickets for Superbloom?
Can I show my E-Tickets on my phone?
I want to contact customer service.
I have purchased the incorrect tickets, can I have a refund?
Forgotten booking reference number?
What happens if it's bad weather?
I can no longer attend, can I pass the booking on to friends/family?
I am trying to book tickets but it only lets me book one ticket.
Can I change the date of my booking?
TicketPlan Application Form.
I have already placed an order, can I add refund protection?
When will the flowers be at their best at Superbloom?
What are the different Superbloom ticket types?
Can I go into the moat with the flowers?
I have E-tickets, how do I separate them?
What are TicketPlan's Terms and Conditions?
I have sent a message via the contact form, how will I receive my reply?
How does the Superbloom + Tower of London ticket work?
Can you resend my E-Tickets?
I am a HRP member, do I get a discount for Superbloom?
My transaction is still showing as pending, can you confirm the order has gone through?
Can I visit the Tower of London at the same time as Superbloom?
I am trying to book tickets but I keep getting an error message.
Expand to view all FAQs
Only one name is displayed on the tickets.
I am trying to book tickets but it says 'Tickets not available'.
Can I change the time of my booking?
I am disabled, can I bring a carer to Superbloom?
Can I amend my order?
How much are tickets for Superbloom?
Can I show my E-Tickets on my phone?
I want to contact customer service.
I have purchased the incorrect tickets, can I have a refund?
Forgotten booking reference number?
What happens if it's bad weather?