Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How do I list tickets on Fan to Fan?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
Where can I buy Valley Fest tickets?
Can I bring a caravan or campervan?
I have more than one booking, can they be posted together?
How much are tickets?
What is the Valley Fest line up?
When is Valley Fest?
Is there parking?
I have purchased multiple orders and only one set has arrived
How do I track my order?
My tickets have been sent to my old address
My tickets have been misdelivered
Can I have e-tickets instead of paper tickets?
My tickets have not arrived
When will my tickets be despatched?
What happens if it's bad weather?
Can I add extra tickets to my order?
Can I change the name on my order?
Can I add car parking to my booking?
I have purchased the incorrect tickets, can I have a refund?
How do I list tickets on Fan to Fan?
What are TicketPlan's Terms and Conditions?
I can no longer attend, can I pass the booking on to friends/family?
Can I show my E-Tickets on my phone?
I have already placed an order, can I add refund protection?
I sold my ticket on Fan to Fan, when do I get paid?
I am due a refund but I have new card details.
I have a query regarding Fan to Fan
I bought tickets on Fan to Fan, when will I receive my tickets?
I have not received my refund.
Where can I buy Valley Fest tickets?
Can I bring a caravan or campervan?
I have more than one booking, can they be posted together?
How much are tickets?
What is the Valley Fest line up?
When is Valley Fest?
Is there parking?
I have purchased multiple orders and only one set has arrived
How do I track my order?
My tickets have been sent to my old address
My tickets have been misdelivered
Can I have e-tickets instead of paper tickets?
My tickets have not arrived
When will my tickets be despatched?
What happens if it's bad weather?
Can I add extra tickets to my order?
Can I change the name on my order?
Can I add car parking to my booking?
I have purchased the incorrect tickets, can I have a refund?