Welcome to the Support Centre
POPULAR QUESTIONS
I purchased TicketPlan, can I have a refund?
How do I list tickets on Fan to Fan?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
Do you offer discount to Blue Light Card Holders?
I sold my ticket on Fan to Fan, when do I get paid?
I am due a refund but I have new card details.
Is skate hire included?
I have a query regarding Fan to Fan
What if the ice is wet?
I have not received my refund.
Can I buy tickets on the day?
I bought tickets on Fan to Fan, when will I receive my tickets?
Can I book a carer ticket?
Is there a group rate available?
How much are skating tickets?
How old do you have to be to skate on the rink?
Do you offer Ice Skating Lessons?
Is there parking?
Do you offer season tickets?
Do you have skate marshals?
What skate sizes are available?
Can I use a selfie stick whilst skating?
Can I bring my bag on the ice?
Where can I store my luggage while I skate?
How many children can we bring per adult?
Is the event accessible?
How do I upgrade my tickets?
Do I have to pay for a ticket if I'm just watching?
How do I list tickets on Fan to Fan?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I have already placed an order, can I add refund protection?
Do you offer discount to Blue Light Card Holders?
I sold my ticket on Fan to Fan, when do I get paid?
I am due a refund but I have new card details.
Is skate hire included?
I have a query regarding Fan to Fan
What if the ice is wet?
I have not received my refund.
Can I buy tickets on the day?
I bought tickets on Fan to Fan, when will I receive my tickets?
Can I book a carer ticket?
Is there a group rate available?
How much are skating tickets?
How old do you have to be to skate on the rink?
Do you offer Ice Skating Lessons?
Is there parking?
Do you offer season tickets?
Do you have skate marshals?
What skate sizes are available?
Can I use a selfie stick whilst skating?
Can I bring my bag on the ice?
Where can I store my luggage while I skate?
How many children can we bring per adult?
Is the event accessible?
How do I upgrade my tickets?
Do I have to pay for a ticket if I'm just watching?