I purchased TicketPlan, can I have a refund?
I can no longer attend, can I pass the booking on to friends/family?
I have not received my refund.
I have already placed an order, can I add refund protection?
I have sent a message via the contact form, how will I receive my reply?
What are TicketPlan's Terms and Conditions?
TicketPlan Application Form
Do you offer reduced price tickets for those on Universal Credit?
Can I book a carer ticket?
I am due a refund but I have new card details.
How can I buy a Membership?
Can I change the date of my booking?
Do you do discounts for NHS and military staff?
Can I buy Zoo tickets and Experiences as a gift?
Is there parking?
Where is the Zoo and how do I get there?
Can you resend my E-Tickets?
How do I redeem a gift voucher?
What’s included in the meet the penguins experience?
Can I buy tickets on the gate at the Zoo?
Can I bring my own food and drink to the Zoo?
I want to contact customer service
Can I book an animal experience?
Can I amend my order?
How long can I stay at the Zoo?
I’ve brought a 10/12pm ticket, do I have to be there for that exact time?
How much are tickets to the Zoo?
What’s included in the London Zoo Lodge experience?
What are the Zoo opening times?
Is the Zoo accessible for wheelchair users?