Welcome to the Support Centre
POPULAR QUESTIONS
Do you offer reduced price tickets for those on Universal Credit?
I purchased TicketPlan, can I have a refund?
Do you do discounts for NHS and military staff?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I book a carer ticket?
Can I bring my own food and drink to the Zoo?
How do I use National Rail’s 241 offer?
I have already placed an order, can I add refund protection?
I have a disability, what Membership do I buy?
Can I buy tickets on the gate at the Zoo?
Is there parking?
Where is the Zoo and how do I get there?
How are Gold and Silver Membership different?
Can you resend my E-Tickets?
I’ve brought a 10/12pm ticket, do I have to be there for that exact time?
How long can I stay at the Zoo?
How can I buy a Membership?
Can I change the date of my booking?
How do I redeem a gift voucher?
How can I redeem my half-price Zoo tickets?
What’s included in the meet the penguins experience?
How do I redeem my flexi ticket?
Do you offer a discount for students?
I am due a refund but I have new card details.
How much are tickets to the Zoo?
Can I buy Zoo tickets and Experiences as a gift?
Can I use my Blue Peter badge to obtain free entry?
Forgotten booking reference number?
Can I amend my order?
I purchased TicketPlan, can I have a refund?
Do you do discounts for NHS and military staff?
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
Can I book a carer ticket?
Can I bring my own food and drink to the Zoo?
How do I use National Rail’s 241 offer?
I have already placed an order, can I add refund protection?
I have a disability, what Membership do I buy?
Can I buy tickets on the gate at the Zoo?
Is there parking?
Where is the Zoo and how do I get there?
How are Gold and Silver Membership different?
Can you resend my E-Tickets?
I’ve brought a 10/12pm ticket, do I have to be there for that exact time?
How long can I stay at the Zoo?
How can I buy a Membership?
Can I change the date of my booking?
How do I redeem a gift voucher?
How can I redeem my half-price Zoo tickets?
What’s included in the meet the penguins experience?
How do I redeem my flexi ticket?
Do you offer a discount for students?
I am due a refund but I have new card details.
How much are tickets to the Zoo?
Can I buy Zoo tickets and Experiences as a gift?
Can I use my Blue Peter badge to obtain free entry?
Forgotten booking reference number?
Can I amend my order?