How long can I stay at the Zoo?
Can I book a carer ticket?
I purchased TicketPlan, can I have a refund?
Where is the Zoo and how do I get there?
Is there parking?
Can I buy tickets on the gate at the Zoo?
Can you resend my E-Tickets?
How can I buy a ZSL Membership?
How much are tickets to the Zoo?
Do you offer reduced price tickets for those on Universal Credit?
Can I bring my own food and drink to the Zoo?
I have already placed an order, can I add refund protection?
Is the Zoo accessible for wheelchair users?
TicketPlan Application Form.
I can no longer attend, can I pass the booking on to friends/family?
What are TicketPlan's Terms and Conditions?
I’ve brought a 10/12pm ticket, do I have to be there for that exact time?
Can I change the date of my booking?
What are the Zoo opening times?
Forgotten booking reference number?
Do you sell a family tickets for the Zoo?
I have sent an email, how long does it take to get a reply?
Can I use my Blue Peter badge to obtain free entry?
Can I have a refund?
I want to contact customer service
Do you offer a discount for students?
I am due a refund but I have new card details.
Do you do discounts for NHS and military staff?
Can I book an animal experience?
How much is it to stay in a London Zoo lodge?