Welcome to the Support Centre

Can I get a personal assistant entrance ticket to Hyde Park Winter Wonderland?

Our PA scheme also works on your entrance tickets. Please do be sure to select your PA entrance ticket as well as your own if you require additional assistance whilst at the event.


Once you have purchased your tickets, you will receive an email from our ticketing partner SEE tickets with a request to upload your documentation to support your PA request. We ask that you upload your documentation, and this will be reviewed by SEE Tickets.


Please allow 5-7 working days for your request to be processed. If you have not heard back from SEE, please do come along to the event with your tickets (including any PA tickets), as these will be valid and we will be able to assist you further with any queries.


For full details and guides, please see our Accessibility page. Any issues, please contact our team by tracking your order here and filling out our contact form.