Welcome to the Support Centre

I am an access customer, can I go on all the rides available to pre-purchase at Hyde Park Winter Wonderland?

For information about our ride wristbands scheme for our access customers, please see our access guide.


Please note, if you successfully applied for the ride wristband scheme, your wristbands will be available to collect from ANY of our box offices onsite.


Although we will always try to be as fully inclusive as we possibly can at Hyde Park Winter Wonderland, visitor safety is a priority and certain rides in the event are physically demanding and vigorous. Hyde Park Winter Wonderland therefore reserves the right to refuse admission to any ride or attraction should we feel that there is an unacceptable risk to your safety, or the safety of others should they participate. If you would like further information on the accessibility of our pre bookable rides, please see our Ride Access Guide.