Welcome to the Support Centre

What happens if it's bad weather?

Christmas at Dunham Massey is an outdoor illuminated trail. If the weather presents a hazard and a risk to safety, any decision to cancel the illuminated trail will be taken by 2pm on the day of the illuminated trail. If the trail is cancelled, you will be notified by email and text message and you will be informed of the re-booking process. We advise you to check the website for the latest updates and before you travel here.


If you have not heard from our customer service team regarding a cancellation, the event will go ahead as scheduled. No refunds will be offered simply if the weather is inclement.