Welcome to the Support Centre

What Covid-19 safety measures are in place for Christmas at Kew?

You can book with confidence for Christmas at Kew. Come along knowing that the safety and wellbeing of our visitors is of the upmost importance to us and we are continually monitoring and responding to the COVID-19 pandemic situation as it evolves.


In order to maintain everyone's safety, we have:
• Added extra time slots to manage crowds
• Revised the trail route to manage the flow
• Implemented additional cleaning across the route every night

We will continue to review the situation and communicate any further updates with you.


If Christmas at Kew is cancelled, you will be notified and offered an alternative date, if available, or a full refund (minus the transaction fee).


If you have been tested positive, please contact us here.