Welcome to the Support Centre

Is the event accessible?

Please note that the Fireworks Festival takes place on the grounds of Alexandra Palace and this will require navigating hills and steep terrain. Furthermore, the weather can cause certain areas to become more challenging to navigate due to wet and slippery surfaces. Please take care and be mindful of this when navigating the event.


Our Visitor Services Team will be on site for the duration of the event to make sure you have the best experience possible. The team will be positioned around the Festival in all the main areas. Please contact them if you require any assistance.  You can contact them directly prior to the Festival via access@alexandrapalace.com