Welcome to the Support Centre

Is the event accessible?

Access is extremely important to us at Tramlines and we believe all events should be accessible for everyone to enjoy. Our accessible facilities include;

 

  • Designated Access Team to assist customers on site
  • Access Car Park within close proximity of the Main Arena
  • Accessible Viewing Platform at the Main Stage, T’other Stage and Library Stage
  • Accessible and Standard Toilet Facilities
  • Changing Place unit
  • Charging Points for Electric Scooters and Wheelchairs at all viewing platforms
  • Medical Fridge to store medication during your stay.
  • Assistance Dogs are welcome on site with advance notice, please email access@tramlines.org.uk
  • PA Ticket Scheme
  • Hearing Loops at Access Reception, Main Bar and Box Office

 

In 2019 one of our main goals was to strive towards being certified by Attitude is Everything a disability-led charity that improves deaf and disabled people’s access to live music. We were delighted to be awarded their Bronze certificate. Following 2021’s event, Tramlines was awarded ‘Gold Status’ by Attitude is Everything for its commitment to making the event accessible. In order to achieve this status the festival committed to a ‘Charter of Best Practice’, an accreditation framework covering all aspects of live event accessibility, recognised by the UK Live as the industry standard.

 

We know that to truly champion accessibility and be one of the industry standard leaders, we need to improve year on year and continue to meet the needs and requirements of all our customers. This is something we are fully committed to do.

 

Access applications are now live, please click here to submit your application. If you have any enquiries please contact our team at access@tramlines.org.uk