The festival has minimal steps and most areas are accessible to all. Please contact our Visitor Services team for further information about navigating particular areas. Please note that Alexandra Palace is located on a hill and will require navigating hill/ uneven terrain.

Those who have purchased accessible tickets are eligible for a space on the platform. Please see the Visitor Services Team on the day who can assist you further.

For anything else, please contact our Visitor Services team on access@alexandrapalace.com.