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Devitt MCN Festival Refund Policy

We offer Refund Protection when purchasing your tickets. This is an additional service and totally optional. It is a promise that we will make a refund to you in certain limited circumstances for the payment of an additional fee in addition to your booking fee. This means that visitors can apply for a refund if they are unable to attend due to accidents or unexpected illnesses including Covid-19 or specified unforeseen circumstances. Click here for more information on the policy (what is and what isn’t accepted.



Covid-19 specific refunds:

If you are displaying symptoms of COVID-19, the current advice is to be tested as soon as possible and the following will apply based on your results:


A positive test result: If you test positive for COVID19 and can evidence this, your refund will be paid. Your required self-isolation period would need to cover the event date.


A negative test result: If you test negative for COVID-19, our normal terms & conditions will apply and you will need to provide documentary evidence which confirms your inability to attend the event, in order for your refund claim to be considered.


Test & Trace and required self-isolation:  The Ticket Holder(s) have been ordered to self-isolate by a government department or a health service provider (evidence must be provided).


In all incidences we are unable to administer refunds if you cannot provide suitable documentary evidence.