Welcome to the Support Centre

Can I book a carer ticket?

Your Horse Live welcomes visits from people with disabilities to the event along with their assistance dogs and we take every precaution to ensure maximum safety and enjoyment for everyone.

 

A carer can claim for one discounted or complimentary carer’s ticket when they are accompanying a registered disabled visitor. Claiming a ticket (either FOC or discounted depending on the ticket type selected) is simple, simply select a disabled or ambulant ticket type and proceed with the transaction. As part of the ticket transaction process disabled visitors are prompted to share relevant approved proof of entitlement which will then automatically allocate a carer ticket to your order.

 

A person will be eligible for a carer’s ticket if they are accompanying a registered disabled person that has one of the following proofs of entitlement:

 

  • Letter from consultant/doctor detailing the name of the person, the condition and why they are eligible and in need of a carer.
  • Letter/notice of entitlement for Personal Independent Payment (PIP)
  • Copy/proof of DLA entitlement
  • Letter/proof of Dept of Working Pension (DWP)

 

Any of these proofs of entitlement will need to be supported by photographic ID.

 

For more information on this please read our What is the disabled access/policy FAQ here.