Welcome to the Support Centre

I am running late

If you arrive outside of your booked entrance slot, you are not guaranteed entry. Whilst we will do our best to accommodate latecomers who arrive after their timed entrance slot, please note this may not always be possible. Please do make yourself known to a member of staff upon arrival and they will do their best to assist you.


No refunds will be given for a late arrival which results in customers not receiving a full session or performance. Late arrivals will be allowed at the discretion of the operator. We advise customers to arrive at their booked attraction 20 minutes before the start time stated on the ticket.


Please allow time for queuing at the entrance gates. Please also allow enough time to get from one attraction to the other.