Welcome to the Support Centre

Why can’t I proceed to payment without selecting Refund Protection?

When placing an order if you would like to book without the Refund Protection, please ensure that you ticket No, do not protect my tickets before proceeding with your booking.


Please note - You will get a full refund if you cancel up to 48 hours before your visit. However, if you cancel within 48 hours of your visit, you won't be entitled to a refund. Protect your purchase with our Refund Protection.