Welcome to the Support Centre

What Covid safety measures are in place?

You can book with confidence for The Enchanted Garden of Light.  In times of Covid, the safety of our visitors, staff and volunteers is paramount. Please don’t visit if you or anyone you are in contact with are showing symptoms or have tested positive for Covid. As The Enchanted Garden of Light is an outdoor event, we do not anticipate that Government guidance will require us to cancel the event. However, should this happen and this impacts on your booking slot, your ticket will be refunded in full.

 

We understand that the removal of restrictions was welcome news to some whilst also worrying for others. On this basis, we have developed a balanced plan to ensure that we continue to provide a safe place to visit. We will kindly encourage visitors to continue to wear masks when indoors (unless they are exempt from doing so). We recognise it is no longer a legal requirement and is entirely at the visitor’s discretion, but we encourage it particularly in the smaller indoor and crowded spaces, if only out of respect for others. For the same reason, we encourage our staff and volunteers to continue wearing face masks in indoor spaces (unless they are exempt from doing so).

 

- Hand sanitiser stations are located throughout the grounds.

- We are continuing to maintain a strong cleaning regime across the site.
- Contactless payments are encouraged but we will accept cash payments.

- We no longer ask people to scan the NHS Covid-19 QR code upon entry, as the UK Government have advised us this is no longer needed.

- We do not require a Covid vaccine pass or proof of vaccination to visit.

 

Thank you for helping us maintain a safe and welcoming place to visit for everyone. Should you be unable to attend the event due to Covid, we will rearrange your slot where possible. Where this is not possible, a refund will be given on receipt of proof of a positive PCR test.