Please be sure that you have chosen the right date and time slot at the time of making your booking, as Wakehurst and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.
Please note Glow Wild is an outdoor event with no cover. Inevitably bad weather can affect any open-air event. If we need to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date, if available, or a full refund (minus the transaction fee).
No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be communicated by 2pm on the day of an event. See also Glow Wild terms and conditions.
Ticket Refund Protection Insurance is available at the point of purchase though a third party hosted by our ticketing partner SEE Tickets. Ticket Refund Protection Insurance full terms and conditions. . If you are concerned about not being able to attend due to illness of yourself or a member of your party (COVID-19 or otherwise), you may wish to consider this option.