Welcome to the Support Centre

Can I have a refund?

If you need to cancel your visit, please contact us.


You will get a full refund if you cancel up to 48 hours before your visit. If you need to cancel within 48 hours of your visit, you may not get a refund. So, we suggest you add-on Refund Protection when buying your ticket.


You might not know that we are a charity and we rely on this income from tickets sold. If you cancel, please consider donating the price of your ticket. If you have any other questions, please fill in the contact form via the customer service link above.


Purchased refund protection?