Welcome to the Support Centre

I am running late

We advise our audience to aim to arrive 60-90 minutes ahead of their film starting, so hopefully this won’t be the case! Doors to your pre-show experience will close 30 minutes prior to your film starting, so we advise planning ahead to arrive well in advance of that to avoid problems if you’re running behind.


Please note that once the film starts, you may be refused entry to your screening entirely (depending on the location of your seats) or held back to enter at a particular moment to avoid the disruption of other guests. Backyard Cinema cannot be held responsible for guests’ travel or accommodation arrangements and are therefore unable to refund bookings where a customer misses part or all of the experience due to lateness.