Welcome to the Support Centre

Can I have a refund?

If you opted for ticket insurance you will be entitled to a refund, providing that you meet TicketPlan’s terms and conditions. You will need to head to their website HERE to request your refund.


You can exchange your tickets up to 7 days before your booked event by heading here and logging in with your order reference and postcode, phone number or email address. Please then use the See Tickets Contact Form and clearly state your requested exchange (be sure to include the film, date and time in order to speed up the exchange process). 


After this time exchanges are not valid and you will need to try and resell your tickets to a friend or family member, or alternatively use See Tickets fan-to-fan.


Exchanges are only permitted within the venue originally booked.