Welcome to the Support Centre

Can I have a refund?

If you opted for ticket insurance you will be entitled to a refund, providing that you meet TicketPlan’s terms and conditions. You will need to head to their website HERE to request your refund.


Exchanges are not possible for Backyard Cinema’s Romeo + Juliet at Alexandra Palace Theatre. If you wish to change the date of your visit, please purchase the new tickets that you require and contact our help team HERE letting us know both your new and old reference numbers. We will then refund your original booking.


To receive a refund you must submit the correct information no later than 72 hours before the original event date. Tickets are subject to availability.


After this time refunds not available, and you will need to try and resell your tickets to a friend or family member, or alternatively use See Tickets fan-to-fan.