Welcome to the Support Centre
Topics
Ticket / Festival Info
Cars, Campervans & Tipis
Making a Booking
Onsale Help
My Order
Getting There
Access Info
App/Digital Information
Rides & Attractions
Trail FAQs
Things To Do
The Experience
Members
Getting to Slam Dunk
Trail / Palace FAQ's
Extra Info
Flying Season
Cancellations / Exchanges
Event Changed?
Anything else?
Seeing Father Christmas
Home
My Order
Customer Service
Can I use my confirmation email for entry?
We are a ticketless event and work in a similar was to a restaurant booking. Once you have booked and received your confirmation, you only need to give your name on the door and our team of hosts will direct you to your table.