Welcome to the Support Centre
Topics
Ticket / Festival Info
Cars, Campervans & Tipis
Making a Booking
Onsale Help
My Order
Getting There
Access Info
App/Digital Information
Rides & Attractions
Trail FAQs
Things To Do
The Experience
Members
Getting to Slam Dunk
Trail / Palace FAQ's
Extra Info
Flying Season
Cancellations / Exchanges
Event Changed?
Anything else?
Seeing Father Christmas
Home
My Order
Customer Service
Will I need to show any identification?
We are a ticketless event, and we work in a similar way to a restaurant booking. After you’ve booked and received your booking confirmation, you only need to give your name on the door and a member of our team will show you to your table.