Welcome to the Support Centre

Can I have a refund?

All tickets are non-refundable except, subject to the terms and conditions, on cancellation of the Event by the Event Provider. In extenuating circumstances we may be able to assist in rescheduling your ticket to another date and time but this is not guaranteed.


If Government restrictions or recommendations result in the cancellation or delay of the event, we will endeavour to reschedule your ticket. If we cannot reschedule your ticket to another date and time, we will issue you with a refund. This must be exercised within 2 weeks of the cancelled event. In this instance, please contact support@secretcinema.org for more information and make sure to include your ticket order number in your email.


Purchased refund protection?