Welcome to the Support Centre

I want to contact customer service

Got a question? Why not see if your question can be answered here. There is a lot of information in our knowledge base. Enter your question in the search bar to find your answer. Most questions can be answered here without the need to speak to an advisor.


If your question is not being answered, please rephrase again, making sure your question, is short, simple and avoiding specific details.


If you are unable to find the answer to your question, please get in touch by managing your order.


Alternatively, if you have tried the above and would still like further help, please reach out to the UNICEF UK Supporter Care Team who will do their best to assist you!