Welcome to the Support Centre

Can I change the date of my booking?

Please log in to your order here. You can swap your tickets (or upgrade) to a different date up to 72 hours before the event, depending on availability.


Please note that the exchange tool can only be used if you are booking the same number of tickets at the same or greater price. if you are unable to make the desired changes to your order using the exchange tool, please rebook and send your original and new booking reference by clicking here.


No refunds/partial refunds available within 7 days of the date you are due to attend.


Please note, groups over 20 cannot use the exchange/refund tool.