Welcome to the Support Centre

Can I change the date of my booking?

Please log in to your order hereYou can swap your tickets (or upgrade) to a different date, depending on availability.


Please note that the exchange tool can only be used if you are booking the same number of tickets at the same or greater price. if you are unable to make the desired changes to your order using the exchange tool, please rebook and send your original and new booking reference by clicking here. To receive a refund you must submit the correct information no later than the day before the original event date.


If you have complimentary tickets of any kind (e.g. members tickets, healthcare worker tickets) you can log in to your order here and cancel your booking yourself. You can then make another booking for a new date here if you wish.