Welcome to the Support Centre

Can I upgrade my child ticket to an adult ticket?

Exchanges are not possible for Backyard Cinema’s Romeo + Juliet at Alexandra Palace Theatre. If you wish to make any changes to your visit, please purchase the new tickets that you require and contact our help team HERE letting us know both your new and old reference numbers. We will then refund your original booking.


To receive a refund you must submit the correct information no later than 72 hours before the original event date. Tickets are subject to availability.