The refund protection selected at the point of purchase is a personal cover designed to cover yourself and your designated party against an unforeseen circumstance that prevents you attending the event you have booked for. The refund protection is covered by TicketPlan. If you want to submit a claim, please fill in TicketPlan's online application form which can be found here.
We will then liaise with TicketPlan to provide them with any information they may require regarding the details of your booking. Please note that you are only covered in certain circumstances and we do not guarantee that you will receive a refund from TicketPlan. If you wish to claim a refund for part of an order, that is not a problem, please fill out the application form accordingly. The full terms and conditions of the cover can be found here.
If you have any questions before submitting your claim, please contact TicketPlan here.