Welcome to the Support Centre

Can I have my deposit or balance refunded?

Any tickets for which the balance has not been paid will be refunded £25 (a £25 admin fee will be retained) automatically onto the card on which they were booked, which should happen within 7 working days of the balance payment period ending. If you already know that you won’t be able to come to the Festival, and would like to get your £25 back before the automatic refund, then please contact See Tickets via their Customer Service Portal. Please note if your card details have changed since you placed your deposit you will need to contact See Tickets to arrange your refund; and if a friend or family member placed the deposit for you, the deposit will be returned to their card.


If you are cancelling a ticket + coach travel option a total admin fee of £40 will be retained. You will be refunded your coach fare less a £15 cancellation fee, and your ticket deposit less the £25 cancellation fee.


Ultimately it is your responsibility to ensure your ticket balance is paid on time. Tickets for Glastonbury Festival are personalised with a photo of the ticket holder and cannot be transferred to another recipient.


If you are unable to come to the Festival, and require a refund for your ticket, please contact See Tickets by using their Glastonbury Contact Form on the registration look up page and confirming your order details or on See Tickets’ Glastonbury Customer Service page before midnight Friday May 5th 2023 to log your request for a refund.


An administration charge will be retained from all refunded tickets.


It is not possible to cancel part of the booking – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.


Refund Protection is available to book when paying your ticket balance, so that a refund of the value of your Ticket can be provided to you if you cannot attend the Festival due to the circumstances set out in the Terms and Conditions. Refund Protection is subject to an additional charge per person when paying the balance for your tickets. NB: Refund Protection is only available when making a balance payment or full ticket booking.  


Refund Protection provides cover for a range of specified unforeseen circumstances that may prevent you being able to attend the Festival. Alternatively, you may wish to check whether your ticket is covered elsewhere.


Tickets are non-refundable after the deadline of Friday May 5th. However, if you have purchased the Refund Protection for your ticket and if your reason for not being able to attend is included, a refund application can be made through the Refund Protection scheme.


Please note that Refund Protection will not cover the loss of your ticket, or any circumstances which could be considered foreseeable. Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.