Welcome to the Support Centre

What happens if I don't pay off my balance?

Any ticket deposits for which the balance has not been paid by the end of the balance payment window, will be automatically refunded to the card on which they were booked; with an administration charge retained and all tickets for which the balance has not been paid will be cancelled.


Ultimately it is your responsibility to ensure your ticket balance is paid on time. Tickets for Glastonbury Festival are personalised with a photo of the ticket holder and cannot be transferred to another recipient.


If you are unable to come to the Festival, and require a refund for your ticket, please contact See Tickets by emailing glastonbury@seetickets.com or on See Tickets’ Glastonbury Customer Service page before midnight Friday May 5th 2023 to log your request for a refund.


An administration charge will be retained from all refunded tickets.


It is not possible to cancel part of the booking – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.