Welcome to the Support Centre

What happens if I don't pay off my balance?

Any ticket deposits for which the balance has not been paid by the end of the balance payment window, will be automatically refunded to the card on which they were booked; with a £25 administration charge retained and all tickets for which the balance has not been paid will be cancelled. 


Ultimately it is your responsibility to ensure your ticket balance is paid on time. Tickets for Glastonbury Festival are personalised with a photo of the ticket holder and cannot be transferred to another recipient.


If you are unable to come to the Festival, and require a refund for your ticket, please contact See Tickets via their Customer Service Page confirming your details before midnight Friday 3rd May 2024 to log your request for a refund.


A £25 administration charge will be retained from all refunded tickets. An additional £15 administration charge will be retained from any cancelled ticket + coach travel bookings. (£25 ticket cancellation fee + £15 coach cancellation fee).


It is not possible to cancel part of the booking – if you are unable to travel on your allotted coach you will need to cancel your ticket booking.


Refund Protection is available to book when paying your ticket balance, so that a refund of the value of your Ticket can be provided to you if you cannot attend the Festival due to the circumstances set out in the Terms and Conditions. Refund Protection is subject to an additional charge per person when paying the balance for your tickets. NB: Refund Protection is only available when making a balance payment or full ticket booking.


Refund Protection provides cover for a range of specified unforeseen circumstances that may prevent you being able to attend the Festival. Alternatively, you may wish to check whether your ticket is covered elsewhere.


Tickets are non-refundable after the deadline of Friday May 3rd 2024. However, if you have purchased the Refund Protection for your ticket and if your reason for not being able to attend is included, a refund application can be made through the Refund Protection scheme.


Please note that Refund Protection will not cover the loss of your ticket, or any circumstances which could be considered foreseeable. Unfortunately, if tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.